Consumer panel asks Ola to replace consumer’s faulty scooter
image for illustrative purpose
Mumbai: A consumer commission in Thane has asked Ola Electric Technologies to replace a defective electric scooter or provide a full refund following a series of technical failures, citing "sheer deficiency" in customer service.
The Bengaluru-based manufacturer was also engaged in "unfair trade practice", the District Consumer Disputes Redressal Commission (Additional Thane) noted in a recent order.
The chronology of events emphatically shows that the vehicle was not in proper condition and had various defects, it held.
"It was imperative upon the opponent to rectify the problems by giving a proper service to the complainant," the commission remarked.
"Not disclosing all relevant and necessary information in regard to the service of the vehicle and not removing the defects is a sheer deficiency on the part of the opponent," it stated.
The complainant, a Navi Mumbai-based advocate, purchased the Ola electric scooter in July 2024 for Rs 96,997.
On his first major ride, just two days after delivery, the vehicle experienced acceleration snags and broke down multiple times in traffic, as per the complainant.
He noted that during a ride on August 29, 2024, the battery level plummeted from 21 per cent to 3 per cent within just 500 meters. It led to a sudden halt of the vehicle, which could have caused a fatal accident, the complainant claimed.
